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IT managers are supposed to keep the BlackBerry service up and running 100% of the time. Managing the BlackBerry infrastructure requires more and more resources to face the effects of increasing numbers of users, countries, operators, handheld types and BlackBerry Enterprise Servers™.
The whole BlackBerry infrastructure gets increasingly more complicated and at the same time there is more pressure on IT to keep this mission-critical solution available to all users with maximum up-time.
Reduce the impact and cost of downtime. When there is a problem, IT wants to rely on a global partner who will help keeping the system up and running globally.
Responsive support process
GPXS has handled ten thousands of BlackBerry-related incidents over more than 4 years, and has optimized the support process for the best response to your emergency.
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Proven BlackBerry expertise
When end-users need BlackBerry support, they first go to your internal BlackBerry helpdesk. This staff has access to the GPXS second-line support team by phone or mail to ask questions and report incidents. The GPXS support team will provide your company local support in your own language.
Direct access to experienced BlackBerry specialists
Our team of BlackBerry-certified support engineers has the deep knowledge and experience to solve your problems in complicated BlackBerry Enterprise Server environments. Moreover, GPXS, as a beta-tester for RIM’s products in development, is always a few steps ahead.
Service Level Agreements
We have two different Service Level Agreements:
- Standard Support SLA - view in
 English or Dutch
- Gold Support SLA - view in
English or Dutch
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